Customer care
Privacy Policy
The short answer: we collect the details we need to process your order, deliver it and look after you. We never sell your information. We only send marketing emails if you’ve said yes, and you can unsubscribe at any time.
Who we are
Tramps the Store (ABN 51 097 083 808), 193 Crown Street, Wollongong NSW 2500. Questions about your information: (02) 4226 5933 or contact@trampsthestore.com.au.
What we collect
- Your details: name, email, phone number, and delivery and billing addresses.
- Your orders: what you bought, when, and how it was delivered.
- Appointments and styling: what you tell us when you book a fitting, wedding appointment, Made to Measure or Personal Stylist session, such as sizes, measurements and the occasion.
- Your account: if you create one, your login details and order history.
- Website use: pages viewed, device and browser, and how you found us, collected through cookies (see below).
We don’t see or store your full card number. Payments are handled by Stripe, PayPal or Afterpay.
How we use it
- To process, deliver and support your orders, including any faulty-item claims
- To answer your questions and manage your appointments
- To send emails about your order
- To send news and offers, only if you’ve opted in. Every email has an unsubscribe link.
- If you start checkout but don’t finish, we may send one reminder email about your cart
- To keep the site secure and stop spam and fraud
- To understand what’s working on our website and improve it
Who we share it with
Only the services that help us run the shop, and only what they need:
| Purpose | Service |
|---|---|
| Payments | Stripe, PayPal, Afterpay |
| Delivery | Shippit and its carriers |
| In-store sales and stock | Lightspeed (our point-of-sale system) |
| Mailchimp, and our email delivery service | |
| Website analytics | Google Analytics and Google Tag Manager |
| Advertising | Meta (Facebook and Instagram) and TikTok |
| Spam and security | Google reCAPTCHA, Akismet |
| Hosting and backups | Our web host and backup service |
Some of these services store information outside Australia, including in the United States. We choose providers with strong security and privacy practices. We’ll also share information if the law requires it.
Cookies
Cookies are small files your browser stores. We use them to keep your bag and login working, to remember your visit, to measure how the site is used, and to show relevant ads on Meta and TikTok. You can block or delete cookies in your browser settings, but some parts of the site, like the bag and checkout, need them to work.
Keeping it safe
Our website uses encryption (HTTPS), and access to customer information is limited to the people who need it. We keep order records for as long as the law requires for tax and accounting, usually seven years.
Your choices
You can ask to see or correct the information we hold about you, or ask us to delete it where we’re not required to keep it. Contact us using the details above. If you’re not happy with how we’ve handled your information, let us know first and we’ll make it right. You can also contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy from time to time. Last updated: 10 November 2026.