Returns & Exchanges

The short answer: we can’t accept returns for change of mind, so we’re always happy to help you get the size and fit right before you buy. If anything arrives faulty, let us know and we’ll fix it or make it right.

Change of mind

We’re unable to offer refunds, exchanges or store credit for change of mind, and that includes sale items. The best way to avoid a wrong size is to ask us first: call (02) 4226 5933 before you order, or pop in and see our Personal Stylist (always free). And if we’ve sent the wrong item, just let us know and we’ll make it right.

Something wrong with it?

We stand behind everything we sell, and your purchase is also covered by the Australian Consumer Law. If there’s a problem, bring it in or send us your order number and a photo. We’ll look at it quickly and offer a repair, a replacement or, for a major problem, a refund.

Returning a faulty online order

1. Contact us with your order number, what’s wrong and a photo.
2. Post it back to Tramps the Store, 193 Crown Street, Wollongong NSW 2500, or bring it in.
3. We’ll check it and let you know within 3 business days.
4. If the fault is confirmed, we’ll repay your reasonable return postage along with your remedy.

Ordered from overseas?

The same policy applies: no change-of-mind returns, and we’ll fix it or make it right if anything is faulty. Email us your order number and photos first. Often we can sort it without you posting anything back. If we do need it returned, please use a tracked service, and we’ll repay reasonable return postage once the fault is confirmed. Import duties and taxes are charged by your country and can’t be refunded by us.

Questions people ask

Can I return something if I change my mind?

Unfortunately not. We’re unable to accept change-of-mind returns, so ask us about fit before you buy and we’ll help you choose.

What if my item is faulty?

You’re covered by the Australian Consumer Law. A major fault means you choose a refund or replacement.

Can I bring a faulty online order into the store?

Yes. Bring it to 193 Crown Street, Wollongong, with your order number.

What about sale items?

Same as full price: no change-of-mind returns, and if anything’s faulty we’ll look after you.

What if I’m not sure of my size?

Call us before you order and we’ll talk you through the fit, or try it on in store at 193 Crown Street.

Who do I contact?

Call (02) 4226 5933 or email contact@trampsthestore.com.au.